Terms and Conditions


CANCELLATION & REFUND POLICY:

Refunds will not be given if you do not attend the tour, are late or simply forget. It is recommended that you arrive at least 5 minutes prior to the tour start time to ensure you have adequate time to check-in.
If you are eligible for a refund this can take up to 2 weeks to process after the tour date. (due to bank transfer times).
Cancellations less than 14 days before the start of the tour WILL NOT be refunded. If you have questions about the tour that may impact on your participation please make sure you contact the tour organiser prior to booking.

 WEATHER CONDITIONS:

The Glow Worm Tour will generally operate in the rain - infact Glow Worms like the rain and often produce a more exciting display in wet weather.
In the event of rain, please assume the tour is going ahead as planned and proceed to the starting point - the Wollemi Wilderness Tours Tour Guide will supply good quality rain jackets for each participant. If an assessment is made that the weather conditions are unsafe the Tour Guide will inform participants as early as possible that it has been cancelled.
IMPORTANT: In the event of bad weather do not assume the tour has been cancelled. Please ensure you proceed to the tour starting point on time.

TOILETS & AMENITIES

THERE ARE NO TOILETS, FACILITIES, SHOPS, AMENITIES AVAILABLE AT THE TOUR MEETING POINT.
The closest toilets are at the Bilpin Metro Petrol Station or the Bilpin Sports Oval/Rest Area, approx. 10 minutes drive towards Sydney from the tour meeting point

 TOUR RULES:

  • NO Insect repellent
  • NO flash photography
  • NO Yelling or talking loudly when close to the glow worms
  • NO Walking off the defined track
  • Tour Guides directions MUST be followed at all times.
  • NO walking without turning on your headtorch

ARRIVAL: Please arrive at least 5-10 minutes prior to the tour starting time to ensure the tour group can depart promptly. LATE COMERS who arrive more than 10 minutes after the advertised starting time may not be included on the tour. 

Glow Worms are a naturally occurring phenomenon and the intensity of their display can be affected by uncontrollable environmental conditions. While there are always Glow Worms to be seen on the tour, occasionally unforeseen and/or dramatic changes in weather can have an impact on the numbers of Glow Worms visible.


Tour Liability Waiver Form

Please read the following Liability Waiver Form terms and conditions carefully. Each participant must also sign this form at the start of the tour - this will be provided by the guide so please make sure you have read and agree to the Liability Waiver and are prepared to take responsibility for your own self. Refunds will not be offered if you decline to sign on the day. If you are buying the tickets for friends it is important that you notify them of the Liability Waiver and booking conditions.

Please contact: glowwormtours@gmail.com if you have any enquiries.

I acknowledge that outdoor activities including, but not exclusively, walking through wet and slippery bush tracks, walking across unformed terrain and walking at night in poor light conditions have inherent risks that can result in accident, injury and possibly even death.

I realise that I am in the outdoors and need to take appropriate action to protect myself from extreme temperatures, inclement weather, sunburn and dehydration.

I realise that the Australian outdoor environment including; bushland, rainforest, waterfalls, creeks, caves and lakes are the natural habitat of creatures including ants, bees, leeches, wasps, bats, snakes, centerpieds, spiders, stinging insects, birds and wild animals. I acknowledge that interactions with these creatures and others can result in injuries.

I agree that if at any time I feel the need of a drink, require protection from extreme environmental conditions such as sun or cold protection or am feeling pain or have any other concern that I will inform the Tour Guide immediately.

I certify that I am physically fit to complete this tour and have not been advised otherwise by a qualified medical person.

I certify that I am not under the influence of drugs or alcohol when participating in this tour.

I hereby consent to receive medical treatment that may be deemed advisable in the event of injury, accident, and/or illness during this tour.

I, the undersigned, in the consideration of and as a condition of acceptance of my participation in this tour, my heirs, my executors and administrators, hereby waive all and any claim right or course of action which I might have for or rising out of loss of life or injury, damage or loss of any description whatsoever which may be suffered or sustained of or consequent of participation in this activity.

Blue Mountains Glow Worm Tours and Berambing Sustainable Development Pty Ltd. shall not be responsible in tort or contract or otherwise for any injury to or death of myself or any other participants or any loss of or damage to any property belonging to myself or any Participants whilst participating in any activity arranged and/or supervised by or on behalf of Blue Mountains Glow Worm Tours and Berambing Sustainable Development Pty Ltd., and Whether or not such injury, death, loss or damage as aforesaid is the result of the negligence or breach of contract or willful default of Blue Mountains Glow Worm Tours and Berambing Sustainable Development Pty Ltd., its servants or agents and whether or not the same occurs in the performance by or on behalf of Blue Mountains Glow Worm Tours and Berambing Sustainable Development Pty Ltd. of the contract in events which are in the contemplation of or foreseeable by Blue Mountains Glow Worm Tours and Berambing Sustainable Development Pty Ltd., myself and/or any other Participants or in events which could constitute a fundamental breach of the contract or a breach of a fundamental term thereof.

I hereby certify that I have read this document and I understand its content.